Digi offers multiple support levels to meet your needs.
基本技术支持
高级技术支持
专业服务
24小时响应
4小时相应
增值服务
Email Support
Device Configuration Assistance
Device Connectivity Support
Feature/Functionality Inquiries
Firmware Upgrade Assistance
Standard RMA Assistance
Bug Reporting
Base Support Registration Required
All Digi Base Services, Plus
Priority Case Response
Phone Support
Customer Portal
Network Troubleshooting
Solution Troubleshooting
Integration with 3rd Party Devices
Code Debugging/Support
Best Effort Support for EOL and non-warranty Products
Mobile or Web Application Development
Python Development
Site Surveys
On-site Support
Installation Services
Implementation Services
Customer Specific Device Configuration and Activation Services
Customer Training
SUPPORT TOOLS
All Digi customers have access to firmware and drivers, knowledge bases and peer-to-peer support forums, and complete product documentation.
SUPPORT DOWNLOADS
SUPPORT RESOURCES
MY SUPPORT
Drivers
Firmware Updates
Documentation
Diagnostics, Utilities & MIBS
Cabling
Embedded Patches
Sample Applications
Support Forums
Knowledge Base
Software Libraries on GitHub
Developer Wiki
Security Center
Certifications
RoHS Compliance
Expert Support Login
Email Support
Base Support Registration
Open an RMA
Report a Bug